How can I get the hoverflies?
To purchase our products, the first step is to contact our commercial team through the form on our website, by email (info@polyfly.com) or by phone (+34 604 953 378). A specialist technician…
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Ordering through the Store
How do I place an order?
In Europe, we offer you the possibility of placing your orders through our customer portal. To do so, you must log in with the credentials provided by Polyfly's commercial department. Once inside,…
Read article →Is there a minimum order amount?
Yes. The minimum order is €9.70, not including shipping costs. For exceptions, contact our commercial team at comercial@polyfly.com, call +34 604 953 378 or send a WhatsApp message.
Read article →Can I pay directly through the customer portal?
No. The customer portal does not offer an online payment method. Its purpose is to generate an order. Payment is made by bank transfer. Once you have received the purchase invoice, you…
Read article →How far in advance should I place my orders?
We recommend doing so as far ahead as possible, especially during high-demand campaigns. This way we ensure the availability of the hoverflies on the date you need them. In the quote you…
Read article →How do I confirm my order?
To confirm your order, you simply have to return the quote sent by your sales representative, signed. Your signature is the green light for us to start preparing your shipment.
Read article →Why do my deliveries or availability sometimes vary?
Remember that we work with live pollinators, and their production and availability depend on biological and environmental factors. For this reason, there may be adjustments to delivery dates or to the quantity…
Read article →How can I contact customer support?
Contact our customer support team at info@polyfly.com, call +34 604 953 378 or send a WhatsApp message. Our specialized team is available to help you with any query or issue. With Polyfly…
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