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We ship throughout Europe and internationally. To guarantee the viability of the delivery, before confirming the order we always verify that the import of our hoverflies is permitted by the legislation of…
Read article →The shipping cost is not fixed, as it depends on three factors: the total weight of the package, the destination country and the transport company in charge. The final shipping cost will…
Read article →No, payment is made after delivery. However, in order to start the preparation and shipping of your order, it is essential that we receive the quote signed by you as confirmation.
Read article →Once shipped, the usual delivery time is 24 to 48 hours within Europe and 48 to 72 hours outside Europe. Please note that no shipments or deliveries are made on weekends or…
Read article →It is very simple. Once your order has been shipped, you can access your customer account on the Polyfly web store. Within your order details you will find a tracking link that…
Read article →We work with the best companies to guarantee fast and safe delivery, and we handle the shipment with the most suitable one in each case. In some cases, and depending on the…
Read article →If you detect any issue with your order on arrival, contact your assigned Polyfly sales representative directly. They will handle the situation and provide you with a solution as soon as possible.
Read article →Policies in the event of the recipient's absence depend on each transport company. Generally, they usually make a second delivery attempt or leave a notice so that you can contact them and…
Read article →The viability of our hoverflies is our top priority. All box formats are made from recyclable cardboard, selecting materials that combine strength, functionality and sustainability within the technical and availability limitations that…
Read article →Yes. We understand that receiving live insects must be well planned. If you need to receive your order on a specific date, mention it to your assigned sales representative before signing the…
Read article →The tracking system depends on the transport company and may take a few hours to show the first update after the package is collected. If more than 12 hours have passed and…
Read article →If you need to change the delivery address after signing the quote, please contact your sales representative urgently. If the order has not yet been dispatched, we will do our best to…
Read article →You don't have to worry about that. Our commercial team has extensive experience in international logistics. During the quote creation process, we will request all the necessary information (such as the intra-community…
Read article →It is crucial that you unpack the package as soon as you receive it. Check that the contents are correct and that the hoverflies are in good condition. Inside the shipment you…
Read article →We recommend introducing the boxes into the crop as soon as possible. If you need to store them, you can do so for a maximum of 48 hours at a controlled temperature…
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