What products and services does Polyfly offer?
Polyfly markets live pollinators (hoverflies) and other related accessories. It also offers technical consulting services to optimize your pollination.
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Terms and conditions of sale
When is an order considered accepted?
Orders must always be placed through the following channels: Store (Web) Email Each order must be accompanied by a valid offer, quotation or signed proforma invoice. The order is considered accepted only…
Read article →Can I cancel an order once confirmed?
Cancellations are only valid if accepted in writing by Polyfly. If the order has already been shipped, the customer must compensate for the costs already incurred.
Read article →How are prices and payment terms determined?
Prices appear in the quotation or proforma invoice and do not include taxes, unless otherwise indicated. These prices include the packaging/conditioning and the instructions for the use of the products. Prices may…
Read article →How are deliveries carried out?
Deliveries follow the Incoterms 2020 (defined by the International Chamber of Commerce, ICC), specified in the quotation. Deadlines are approximate. A delay or any other problem affecting a delivery will not be…
Read article →What guarantees do the products offer?
Polyfly guarantees that the pollinators are delivered in optimal physiological and phytosanitary conditions, and that the pupae have been produced in the month prior to shipping. In addition, a safety batch is…
Read article →What should I do upon receiving the products?
It is mandatory to inspect the products and report any visible defects within 48 hours. For non-visible defects, they must be reported within a maximum of 5 days after detecting them, and…
Read article →What happens if the products have defects?
If Polyfly's responsibility is demonstrated, the company may choose to replace the defective products or refund their cost. Indirect damages such as crop losses are not covered.
Read article →Who is responsible for the use of the pollinators?
The customer is solely responsible for the choice, handling and use of the products. Polyfly may give general recommendations, but the customer must check their suitability to their local conditions. The reproduction,…
Read article →What limitations exist on Polyfly’s liability?
Polyfly is only liable in cases of wilful misconduct or gross negligence. Maximum liability is limited to the invoice value of the affected products or services.
Read article →What happens in the event of force majeure (weather, transport, pandemic…)?
In the event of force majeure, the contract may be suspended or cancelled without liability for either party.
Read article →What happens if the customer breaches its contractual obligations?
Polyfly may terminate the contract immediately if the customer becomes insolvent, breaches the contract or transfers their business without authorization.
Read article →What legislation applies to contracts with Polyfly?
Contracts are governed by Spanish law and any dispute will be resolved in the courts of Almería, Spain.
Read article →Can the terms and conditions be modified?
Polyfly may modify them at any time, except for orders already confirmed. You should check the version and publication date of the document on the website: https://polyfly.com/docs/20250310-en-general-terms-and-conditions-of-sale-polyfly.pdf
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