What should I do if my tracking number does not update?
The tracking system depends on the transport company and may take a few hours to show the first update after the package is collected. If more than 12 hours have passed and…
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Is it possible to change the delivery address once the order is confirmed?
If you need to change the delivery address after signing the quote, please contact your sales representative urgently. If the order has not yet been dispatched, we will do our best to…
What happens if the customer breaches its contractual obligations?
Polyfly may terminate the contract immediately if the customer becomes insolvent, breaches the contract or transfers their business without authorization.
Do I need to provide any special information for international shipments (customs, etc.)?
You don't have to worry about that. Our commercial team has extensive experience in international logistics. During the quote creation process, we will request all the necessary information (such as the intra-community…
What legislation applies to contracts with Polyfly?
Contracts are governed by Spanish law and any dispute will be resolved in the courts of Almería, Spain.
Can the terms and conditions be modified?
Polyfly may modify them at any time, except for orders already confirmed. You should check the version and publication date of the document on the website: https://polyfly.com/docs/20250310-en-general-terms-and-conditions-of-sale-polyfly.pdf
What should I do as soon as I receive the package with the hoverflies?
It is crucial that you unpack the package as soon as you receive it. Check that the contents are correct and that the hoverflies are in good condition. Inside the shipment you…
How long can I store the boxes before using them?
We recommend introducing the boxes into the crop as soon as possible. If you need to store them, you can do so for a maximum of 48 hours at a controlled temperature…