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Yes. Like bumblebees and other living organisms, hoverflies are insects that are highly sensitive to certain phytosanitary treatments and insecticides, especially during their active adult phase. That is why it is essential…
No, not at all. Unlike other more bulky or nervous pollinators, hoverflies are very docile and their foraging method does not damage the flowers or the plant structures. They are completely harmless…
If you detect any issue with your order on arrival, contact your assigned Polyfly sales representative directly. They will handle the situation and provide you with a solution as soon as possible.
It is mandatory to inspect the products and report any visible defects within 48 hours. For non-visible defects, they must be reported within a maximum of 5 days after detecting them, and…
Remember that we work with live pollinators, and their production and availability depend on biological and environmental factors. For this reason, there may be adjustments to delivery dates or to the quantity…
Despite their resemblance to bees, Polyfly hoverflies are not dangerous at all. They look like bees, fly like bees and behave very similarly to them: this is a mimicry that allows them…
Contact our customer support team at info@polyfly.com, call +34 604 953 378 or send a WhatsApp message. Our specialized team is available to help you with any query or issue. With Polyfly…
The hoverflies are especially efficient in crops where other pollinators have limitations. They adapt well to different production systems, such as greenhouses, tunnels, shade netting or open field. In addition, they complement…
Policies in the event of the recipient's absence depend on each transport company. Generally, they usually make a second delivery attempt or leave a notice so that you can contact them and…
If Polyfly's responsibility is demonstrated, the company may choose to replace the defective products or refund their cost. Indirect damages such as crop losses are not covered.
The viability of our hoverflies is our top priority. All box formats are made from recyclable cardboard, selecting materials that combine strength, functionality and sustainability within the technical and availability limitations that…
The rearing protocols that Polyfly has developed over the years have a scientific basis. These ensure that the genetic lines put into reproduction follow a breeding plan that statistically minimizes the risk…
The customer is solely responsible for the choice, handling and use of the products. Polyfly may give general recommendations, but the customer must check their suitability to their local conditions. The reproduction,…
Yes. We understand that receiving live insects must be well planned. If you need to receive your order on a specific date, mention it to your assigned sales representative before signing the…
Hoverflies managed as pollinators are only released into an environment where they are already naturally present. QUEENFLY® and GOLDFLY® are natural pollinators that feed on pollen and nectar, and do not prey…
Polyfly is only liable in cases of wilful misconduct or gross negligence. Maximum liability is limited to the invoice value of the affected products or services.
Unlike bees or bumblebees, hoverflies are not social animals that return to a hive. By nature, they visit flowers to find pollen and nectar to feed on. Consequently, after their release they…
In the event of force majeure, the contract may be suspended or cancelled without liability for either party.