Can I pay directly through the customer portal?
No. The customer portal does not offer an online payment method. Its purpose is to generate an order. Payment is made by bank transfer. Once you have received the purchase invoice, you…
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Do the hoverflies reproduce in the crop?
Although hoverflies can reproduce if conditions are favourable, our release programmes are designed to guarantee continuous and effective pollination through the populations introduced periodically, always ensuring an optimal number of active pollinators.
How are prices and payment terms determined?
Prices appear in the quotation or proforma invoice and do not include taxes, unless otherwise indicated. These prices include the packaging/conditioning and the instructions for the use of the products. Prices may…
How do I know whether to choose QUEENFLY® or GOLDFLY®?
The choice mainly depends on the climate and the flowering season of your crop. QUEENFLY® is the ideal option for cooler temperatures (10–30 °C), such as in winter or early spring. GOLDFLY®…
What do I do if there are extreme temperatures?
If the temperature is below 10 °C or above 36 °C, acclimatize the pupae for 2–3 days at 20–25 °C before releasing them. This process favours proper emergence and reduces the impact…
What is the delivery time?
Once shipped, the usual delivery time is 24 to 48 hours within Europe and 48 to 72 hours outside Europe. Please note that no shipments or deliveries are made on weekends or…
Do the hoverflies need water and food?
Yes. Adult hoverflies visit flowers continuously in search of nectar and pollen, resources they need for their development and survival. It is essential that there be flowers available in the crop at…
How are deliveries carried out?
Deliveries follow the Incoterms 2020 (defined by the International Chamber of Commerce, ICC), specified in the quotation. Deadlines are approximate. A delay or any other problem affecting a delivery will not be…
How can I track my order?
It is very simple. Once your order has been shipped, you can access your customer account on the Polyfly web store. Within your order details you will find a tracking link that…
How far in advance should I place my orders?
We recommend doing so as far ahead as possible, especially during high-demand campaigns. This way we ensure the availability of the hoverflies on the date you need them. In the quote you…
How long do adult hoverflies live?
Longevity in the crop depends on the species: QUEENFLY® lives around 4 weeks and GOLDFLY®, 2 to 3 weeks.
How should I release the hoverflies in my crop?
We recommend carrying out at least two releases: one at the start of flowering and another after a week or every 15 days, to synchronize the insects' activity with the flowering peak.…
Can I combine the hoverflies with other pollinators such as bees or bumblebees?
Absolutely! The hoverflies are fully compatible and, in fact, are the perfect complement to bumblebees and other bees. Their different flight behaviours and preferences ensure more complete and efficient pollination of the…
How can I tell if pollination is working?
A few days after placing the boxes you should be able to observe the adult hoverflies flying actively around the crop and visiting the flowers, especially during the central hours of the…
How do I confirm my order?
To confirm your order, you simply have to return the quote sent by your sales representative, signed. Your signature is the green light for us to start preparing your shipment.
How do I protect the boxes in the field?
Place the boxes in a dry spot protected from direct solar radiation, especially during the warmer months. Avoid placing them near irrigation areas or directly exposed to rain. Be careful with natural…
What guarantees do the products offer?
Polyfly guarantees that the pollinators are delivered in optimal physiological and phytosanitary conditions, and that the pupae have been produced in the month prior to shipping. In addition, a safety batch is…
Which transport company will handle my shipment?
We work with the best companies to guarantee fast and safe delivery, and we handle the shipment with the most suitable one in each case. In some cases, and depending on the…